100% Satisfaction Guarantee
Thank you for shopping with EIPL: WHITES OF LONDON. We sincerely hope your purchase meets or exceeds your expectations.
If, for any reason, you are not completely satisfied with our products, please notify us via email at returns@whitesoflondonindia.com with a notice of cancellation within 07 (seven) days of receiving your order. Upon receiving this notice, we will provide instructions (where applicable) for returning the goods along with their original packaging for a full refund, subject to the terms and conditions below.
Refunds, if applicable, will be processed via the original payment method. Please allow up to 7 working days for us to issue the refund, plus additional time for it to reflect in your account as per your financial institution or payment provider’s policies.
Important Notes:
Refund requests beyond 07 (seven) days from the date of delivery will not be considered.
Contact us by email before shipping any items back; please wait for our response with instructions. Unsolicited returns will not be processed.
Terms and Conditions for Refunds
Product Condition:
Items must be in pristine, re-sellable condition in their original packing and must not be used, washed, soiled, damaged or dirty.
All tags, labels, ribbons, warranty cards, and other original attachments must be intact.
Packaging:
Returns must be sent in original packaging. Items with damaged packaging will not be accepted.
Inspection:
All returned items will be inspected by our senior staff to ensure compliance with our policy. The management’s decision regarding eligibility for a refund is final.
Non-Refundable Items:
Sale items, discounted products, or items purchased during special promotions.
Gift wrapping, shipping, and packaging charges (where applicable).
Gift cards (cannot be exchanged for cash).
Shipping Costs:
Customers are responsible for return shipping costs.
Product Sets:
Items sold as sets/packs cannot be returned as individual pieces.
Responsibility for Returns:
Customers have a statutory duty to take reasonable care of goods in their possession and ensure items are returned undamaged.
Use a traceable delivery method (registered post or reputable courier) and retain proof of shipment.
Note: EIPL: WHITES OF LONDON is not liable for loss or damage of goods in transit.
Address to return the goods:
EIPL: WHITES OF LONDON
B-54 Okhla Industrial Area, Phase-1
New Delhi – 110020, India
Email: returns@whitesoflondon.in
Goods bought online CANNOT be returned to WHITES OF LONDON’s physical stores / outlets / showrooms.
Additional Information
Unsuitable Returns: Items not meeting the terms and conditions will not be processed for a refund and will be disposed of without compensation or prior notification.
Order Cancellations: Orders can be fully or partially cancelled within 24 hours of placement by emailing us at returns@whitesoflondon.in. Refunds for approved cancellations will be processed within 7 business days. However, please allow additional time for it to reflect in your account as per your financial institution or payment provider’s policies.
Dispute Resolution: All disputes are subject to the jurisdiction of courts in Delhi/New Delhi only.